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A+ Exam Prep Objectives and Course Content

Upon successful completion of this course, students will be able to:
  • identify the components of standard desktop personal computers.
  • identify fundamental components and functions of personal computer operating systems.
  • identify best practices followed by professional personal computer technicians.
  • install and configure computer components.
  • install and configure system components.
  • maintain and troubleshoot peripheral components.
  • troubleshoot system components.
  • install and configure operating systems.
  • maintain and troubleshoot installations of Microsoft Windows.
  • identify network technologies.
  • install and manage network connections.
  • support laptops and portable computing devices.
  • support printers.
  • identify personal computer security concepts.
  • support personal computer security.
Course Content:
Personal Computer Components
- Personal Computer Components
- System Unit Components
- Storage Devices
- Personal Computer Connection Methods

Operating System Fundamentals
- Personal Computer Operating Systems
- Windows User Interface Components
- Windows File System Management
- Windows System Management Tools

PC Technician Professional Best Practices
- Tools of the Trade
- Electrical Safety
- Environmental Safety and Materials Handling
- Perform Preventative Maintenance
- Diagnostics and Troubleshooting
- Professionalism and Communication

Installing and Configuring Peripheral Components

- Install and Configure Display Devices
- Install and Configure Input Devices
- Install and Configure Adapter Cards
- Install and Configure Multimedia Devices

Installing and Configuring System Components
- Install and Configure Storage Devices
- Select and Install Power Supplies
- Select and Install Memory
- Select, Install, and Configure CPUs and Cooling System Units
- Install and Configure System Boards

Maintaining and Troubleshooting Peripheral Components

- Troubleshoot Display Devices
- Maintain and Troubleshoot Input Devices
- Troubleshoot Adapter Cards
- Troubleshoot Multimedia Devices

Troubleshooting System Components
- Troubleshoot Storage Devices
- Troubleshoot Power Supplies
- Troubleshoot Memory
- Troubleshoot CPUs and Cooling Systems
- Troubleshoot System Boards

Installing and Configuring Operating Systems
- Install Microsoft Windows
- Upgrade Windows
- Add Devices to Windows
- Optimize Windows

Maintaining and Troubleshooting Microsoft Windows

- Operating System Utilities
- Back Up Microsoft Windows
- Troubleshoot Microsoft Windows
- Recover Microsoft Windows

Network Technologies
- Network Concepts
- Network Communications
- Network Connectivity
- Internet Technologies

Installing and Managing Network Connections
- Create Network Connections
- Install and Configure Web Browsers
- Maintain and Troubleshoot Network Connections

Supporting Laptops and Portable Computing Devices
- Laptop and Portable Computing Device Components
- Install and Configure Laptops and Portable Computing Devices
- Maintain and Troubleshoot Laptops and Portable Computing Devices

Supporting Printers
- Printer Technologies
- Printer Components
- Printer Processes
- Install and Configure Printers
- Maintain and Troubleshoot Printers

Personal Computer Security Concepts
- Security Fundamentals
- Security Protection Measures
- Data and Physical Security
- Wireless Security
- Social Engineering

Supporting Personal Computer Security
- Install and Configure Security Measures
- Maintain and Troubleshoot Security Measures

Appendix A: Mapping Course Content to the CompTIA A+ Essentials 220-701 Exam Objectives
Appendix B: Mapping Course Content to the CompTIA A+ Practical Application 220-702 Exam Objectives
Appendix C: CompTIA A+ Acronyms
Appendix D: A Brief History of Personal Computers

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Normandale Community College - Continuing Education

9700 France Avenue South, Bloomington, MN 55431

A member of the Minnesota State Colleges & Universities System