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Keys to Customer Service (UF)

ID : 63793   
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Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.

Course Outline
Unit 1
Understand Service Matters
Longevity and Loyalty
Cost of a Lost Customer
Engage Your Customer

Unit 2
Listen to Your Customer
Active Listening
Avoid Improper Listening
The Power of Feedback

Unit 3
Web Sites and Electronic Communication
Web-Based Customer Service
Disadvantages of Web-Based Customer Service
Evaluate Your Web-Based Customer Service

Unit 4
Customer Turnoffs
Exceed customer expectations
Recognize and categorize customer turnoffs
Deal with customer expectations and turnoffs

Class Details

4 Sessions
Online 24/7


Nanette Sanders-Cobb 

CEUs : 1.6



Please read:  Online Course - You will be notified by email with classroom access instructions through UGOTCLASS before the class starts. If you don't receive your invite after the first day of your class, please email us at



Registration Closes On
Tuesday, September 8, 2020 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
9/8/2020 - 10/2/2020 Online 24/7 12:00 AM - 12:00 AM N/A - Online Nanette Sanders-Cobb 

Contact Us! - 952.358.8343
Normandale Community College - Continuing Education

9700 France Avenue South, Bloomington, MN 55431

A member of the Minnesota State Colleges & Universities System