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Conflict Management (UF)

ID : 63798   
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A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.
One-month course
Course Outlines

Unit 1
Understanding Conflict
- Definition of conflict.
- The up side of conflict.
- Describe performance expectations related to conflict.
Unit 2
Understanding the Conflict Management Model
-Using the model
-Dialog for a conflict conversation
-When to take action and address a conflict situation
Unit 3
Conflict Management Case Studies
-Review of real world cases
-Analyze and evaluate the cases
Unit 4
Strategies for success
-Creating a standard of performance
-Creating your own dialog
-Applying the model

Class Details

4 Sessions
Online 24/7


Sally Klauss 

CEUs : 2.4



Please read:  Online Course - You will be notified by email with classroom access instructions through UGOTCLASS before the class starts. If you don't receive your invite after the first day of your class, please email us at



Registration Closes On
Tuesday, September 8, 2020 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
9/8/2020 - 10/2/2020 Online 24/7 12:00 AM - 12:00 AM N/A - Online Sally Klauss 

Contact Us! - 952.358.8343
Normandale Community College - Continuing Education

9700 France Avenue South, Bloomington, MN 55431

A member of the Minnesota State Colleges & Universities System