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Supervisory and Leadership Certificate (US)

ID : 63768   
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Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers.
Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor's role and responsibilities, and strategies for improving your overall effectiveness as a leader.
Take home practical information along with tips and techniques that can be applied at your job immediately.
32 Contact Hours

Course Ontline:
Understanding the Role of the Supervisor
Covers the specifics of the supervisor's role and responsibilities, and strategies for improving your overall effectiveness as a leader. Discussion and workshop exercises illustrate ways to save time and effort by understanding the benefits of the functions of management and how to leverage each for maximum productivity. This training is a MUST for new and even experienced supervisors and managers.

Effective Delegation
Discusses the numerous benefits of delegation, why it is so hard for leaders to do effectively, and what you and your staff can gain from delegation. Exercises include practice using the 6-step Delegation Model. Students are encouraged to use any example from work they feel can help them improve their delegation skills.

Performance Management
Outlines how to identify, define, and address poor as well as proficient behaviors to facilitate maximum employee performance and engagement. Techniques include how to recognize problem behavior before it progresses, how to reward the right behavior, and ways to motivate strong performers other than pay.

Writing Performance Reviews
Demystifies the process by providing simple step-by-step methods for identifying what to include in a review, how to deal with specific performance issues, how to keep track of accomplishments and problems during the year, and motivate employees through goal setting, and how to deliver the review once it is complete.

Technical Requirements:
  • Internet access with Internet Explorer, Firefox, or Safari web browser.
  • Audio software such as Windows Media, Real, Quicktime, or Flash.
  • Speakers to listen to audio.
Call 952-358-8343 to register Send to Friend »

Class Details

8 Sessions
Online 24/7

NA - Online

Sally Klauss 

CEUs : 3.2



Please read:  Online Course - You will be notified by email with login instructions, user id and password to access the online course the Wednesday before class starts. If you don't receive your invite after that day, please email us at



Registration Closes On
Monday, June 1, 2020 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
6/1/2020 - 7/31/2020 Online 24/7 12:00 AM - 12:00 AM N/A - Online Sally Klauss 

Other Class Offerings

Supervisory and Leadership Certificate (UF)
ID: 63862

09/08/20 - 10/30/20
Online 24/7


Sally Klauss

Contact Us! - 952.358.8343
Normandale Community College - Continuing Education

9700 France Avenue South, Bloomington, MN 55431

A member of the Minnesota State Colleges & Universities System