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Creative Problem Solving (UF)

ID : 58893   
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In today’s business environment, employers expect employees to have a solid set of interpersonal skills. The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing. Using the problem solving model in this course will enable you to be more successful. Interpersonal and businesses relationships fail because of poor problem solving. Find out how to recognize problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level.

Unit 1
What is a problem?
  • Detecting and identifying problems
  • Differentiating problems from symptoms
  • Recognizing the business reasons for creative problem solving
  • Structuring problems with observation and fact-finding

Unit 2

Identify and Evaluate Solutions
  • Generating multiple solutions to solve problems
  • Selecting the best solution
  • Stretching outside your preferred style
  • Evaluating the risks of taking action vs. not taking action

Unit 3
Make and Implement a Decision

  • Utilizing 4 decision-making methodologies to select a solution
  • Exploring the best possible means of implementing the solution
  • Identifying who will implement the solution
  • Committing to a solution
Unit 4
Problem Solving Follow Up
  • Expressing organizational benefits
  • Employing the 4 effective methods of obtaining feedback
  • Planning follow up meetings
  • Identifying improvements
  • Documenting success and the process for future reference
  • Continuously practicing your newly developed creative thinking skills
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Class Details

4 Sessions
Online 24/7

NA - Online

Cathy Niven 

CEUs : 1.6



Please read:  Online Course - You will be notified by email with classroom access instructions through UGOTCLASS before the class starts. If you don't receive your invite after the first day of your class, please email us at



Registration Closes On
Monday, November 5, 2018 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
11/5/2018 - 11/30/2018 Online 24/7 12:00 AM - 12:00 AM N/A - Online Cathy Niven 

Contact Us! - 952.358.8343
Normandale Community College - Continuing Education

9700 France Avenue South, Bloomington, MN 55431

A member of the Minnesota State Colleges & Universities System