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Customer Service Leadership (UF)

ID : 58873   
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Discover the keys to lead customer service with your team. From selecting customer service oriented employees to developing the best processes, you’ll find simple ways to increase your bottom line with outstanding customer service. By saving time and building lifelong customers you will develop lifelong customers.
Unit 1: Effective Customer Service Processes
• Identify major processes
• Essential questions about processes
• Improve processes
Unit 2: New Customer Service Team Members
• Keys to select the best team members
• Set performance expectations
• Bring new team members up to speed
Unit 3: Keep The Customer Service Team on Track
• Tips to keep the customer service focus
• Improve the team performance
• Recognizing the best
Unit 4: Evaluate Customer Service
• Key indicators of customer service
• How to collect the data
• Ways to use the data to improve

Class Details

4 Sessions
Online 24/7


Fred Bayley 

CEUs : 1.6



Please read:  Online Course - You will be notified by email with classroom access instructions through UGOTCLASS before the class starts. If you don't receive your invite after the first day of your class, please email us at



Registration Closes On
Monday, October 1, 2018 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
10/1/2018 - 10/26/2018 Online 24/7 12:00 AM - 12:00 AM N/A - Online Fred Bayley 

Other Class Offerings

Customer Service Leadership (US)
ID: 57397

07/02/18 - 07/27/18
Online 24/7


Fred Bayley

Call 952-358-8343 to register
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Contact Us! - 952.358.8343
Normandale Community College - Continuing Education

9700 France Avenue South, Bloomington, MN 55431

A member of the Minnesota State Colleges & Universities System