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Extraordinary Customer Service (US)

ID : 57383   
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Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.
Course Outline
Unit 1: Understanding Your Customer
  • Why customer service is important
  • Knowing your customer
  • Customers are constantly evaluating you
  • Basic customer service skills you may not have thought of
Unit 2: Setting Customer Expectations
  • Analyzing customer contacts
  • Developing internal customer targets
  • How to easily exceed your customers' expectations
Unit 3: Developing Effective Processes
  • What is working for your customers
  • Re-engineering your process
  • Ways to give the best information
  • Handling complaints
Unit 4: Marking Customer Service Extraordinary
  • Tweaking the customer's experience
  • Telling the world how great you are
  • Having fun

Class Details

4 Sessions
Online 24/7

Location
UGotClass

Instructor
Fred Bayley 

CEUs : 1.6

 

Notice

Please read:  Online Course - You will be notified by email with classroom access instructions through UGOTCLASS before the class starts. If you don't receive your invite after the first day of your class, please email us at ncal@normandale.edu.

Tuition: 

$145.00


Registration Closes On
Monday, July 2, 2018 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
7/2/2018 - 7/27/2018 Online 24/7 12:00 AM - 12:00 AM TBD Fred Bayley 

Other Class Offerings

Extraordinary Customer Service (UWS)
ID: 55983

03/05/18 - 03/30/18
Online 24/7

Location
UGotClass

Instructor
Fred Bayley

Extraordinary Customer Service (UWS)
ID: 57382

05/07/18 - 06/01/18
Online 24/7

Location
UGotClass

Instructor
Fred Bayley

Contact Us!

ncal@normandale.edu - 952.358.8343
Normandale Community College - Continuing Education

9700 France Avenue South, Bloomington, MN 55431

A member of the Minnesota State Colleges & Universities System