Optimizing Performance and Employee Success

Unit 1

Define and Communicate Job Expectations

• Identify, create, and communicate job expectations.
• Collaborate with employees on job expectations.
• Connect employee behaviors to job performance.
• Describe performance expectations.

Unit 2

Employee Engagement and Performance Management

• Apply tools and techniques for employee buy-in and commitment.
• Define intrinsic and extrinsic motivation.
• Lead employees to take ownership of their own performance.
• Gain employee ownership and commitment.

Unit 3

Documentation and the Performance Review Process

• Develop coaching skills.
• Practice giving performance feedback.
• Describe job performance using behavioral terms.
• Identify key aspect to include in the performance review.

Unit 4

Create a High-Performance Team Culture

• Identify the vision for your team culture.
• Evaluate the behaviors that undermine your team culture.
• Evaluate the behaviors that support your team culture.
• Create a sustainable team culture for the future.